Privacy Policies

Mydorable Privacy Policies

We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.


1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
1.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

2.1 It is possible to view our site without providing any personal details. However, without registering your details you will not be able to order from us. We will only ask for personal information from you where it is necessary for us to provide our service to you. We will only collect information where it is specifically and knowingly provided by you.

2.2 We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits on this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation path);

(b) information that you provide to us when registering with our website;

(c) information that you provide to us when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);

(d) information relating to any purchases you make of our goods or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details) to enable us to give you information about products and services that you may be interested in.;

(e) information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);

(f) information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication);

(g) any other personal information that you choose to send to us.

2.3 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

(a) administer our website and business;

(b) personalise our website for you;

(c) enable your use of the services available on our website;

(d) send you goods purchased through our website;

(e) send statements, invoices and payment reminders to you, and collect payments from you;

(f) send you non-marketing commercial communications;

(g) send you email notifications that you have specifically requested;

(h) send you marketing communications relating to our business (or the businesses of carefully-selected third parties) which we think may be of interest to you (for example, new products, special offers…), by post or, where you have specifically agreed to this, by email or similar technology;

(i) provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);

(j) deal with enquiries and complaints made by or about you relating to our website;

(k) keep our website secure and prevent fraud;

(l) verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service).

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your telephone calls to us may be recorded and monitored for quality control and training purposes.

3.5 All our website financial transactions are handled through Paypal. You can review the provider’s privacy policy at https://www.paypal.com/webapps/mpp/ua/privacy-full.

3.6 If you cancel your account with us, we may archive your address and occasionally send you communications inviting you to try us again. You can remove yourself from our mailing list at any time by contacting us at info@mydorable.com or clicking on the link in the communication to “unsubscribe”.

4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

4.3 We may disclose your personal information:

(a) to the extent that we are required to do so by law;

(b) in connection with any ongoing or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;

(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3 You expressly agree to the transfers of personal information described in this Section 6.

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.1 We are strongly committed to protecting the privacy of our customers and as a company that does business over the Internet, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We understand the importance of security. We have highly secure facilities to give you confidence. However, please note that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.

7.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.3 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email.

9.1 We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

9.1 This Section 9 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

9.2 During any on line session you will be able to see and amend the details you have provided on line by clicking on ‘My Account’.

9.3 We may withhold personal information that you request to the extent permitted by law.

9.4 You may instruct us at any time not to process your personal information for marketing purposes.

9.5 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site’s privacy statement to see how they will use your data.

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12.1 Our website uses cookies.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5 We use cookies in three ways:

(a) We use cookies to manage the login process – these cookies store anonymous information and are used to manage site features that rely on knowing that you’re logged in. These cookies are only used for the duration of your visit.

(b) We also offer you the option of automatic login to our system, which means that our system will recognise you and will log you in automatically when you access the site. This service works by using cookies which store your account number and name. This information is encrypted and we do not store your password, but since this will enable any person using your computer to access your account, we strongly recommend you do not enable this service on a shared computer. The auto-login service is provided at your own risk. The auto-login service is permanent until you cancel it via your ‘my account’ pages or manually delete the cookie.

(c) Cookies are also used in email messages you have agreed to receive and at our website to help us measure the response to our marketing. We are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. We consider this information at an aggregated level, rather than looking at each individual’s use of our website. Please note that this information is for our use only – we do not disclose or share this information with any third parties, except those who help us make the emails and the website. These companies are limited in number and always bound by strict confidentiality agreements. If you do not wish this to happen, you can change the cookie settings in your browser.

12.6 There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the catalogue. Use of the auto login stores your account number and username in the Cookie, and your password will be stored there in an encrypted form.

12.7 Please note that we do not use Cookies to retrieve personal information about you from your computer. The only information we have about you is whatever you have knowingly and willingly provided to us.

12.8 Most browsers allow you to refuse to accept cookies.

12.9 Blocking all cookies will have a negative impact upon the usability of many websites.

12.10 If you block cookies, you will not be able to use our site to place an order.

12.11 You can delete cookies already stored on your computer.

12.12 Deleting cookies will have a negative impact on the usability of many websites.

13.1 We are registered as a data controller with the UK Information Commissioner’s Office.

13.2 Our data protection registration number is [number].

14.1 This website is owned and operated by French Foodies

14.2 We are registered in England under registration number [number], and our registered office is at 2 Hazlewell Court, Bar Road, Lolworth, Cambridge, CB23 8DS, England.

14.3 You can contact us by email at info@mydorable.com.