FAQs

Frequently Asked Questions


5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.3 You expressly agree to the transfers of personal information described in this Section 6.

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7.1 We are strongly committed to protecting the privacy of our customers and as a company that does business over the Internet, we will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We understand the importance of security. We have highly secure facilities to give you confidence. However, please note that although we use technology and systems designed to ensure security, we cannot guarantee the security of your information.

7.2 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.3 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

8.3 We may notify you of changes to this policy by email.

9.1 We are registered under the Data Protection Act 1998 and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

9.1 This Section 9 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

9.2 During any on line session you will be able to see and amend the details you have provided on line by clicking on ‘My Account’.

9.3 We may withhold personal information that you request to the extent permitted by law.

9.4 You may instruct us at any time not to process your personal information for marketing purposes.

9.5 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. We cannot accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site’s privacy statement to see how they will use your data.

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12.1 Our website uses cookies.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5 We use cookies in three ways:

(a) We use cookies to manage the login process – these cookies store anonymous information and are used to manage site features that rely on knowing that you’re logged in. These cookies are only used for the duration of your visit.

(b) We also offer you the option of automatic login to our system, which means that our system will recognise you and will log you in automatically when you access the site. This service works by using cookies which store your account number and name. This information is encrypted and we do not store your password, but since this will enable any person using your computer to access your account, we strongly recommend you do not enable this service on a shared computer. The auto-login service is provided at your own risk. The auto-login service is permanent until you cancel it via your ‘my account’ pages or manually delete the cookie.

(c) Cookies are also used in email messages you have agreed to receive and at our website to help us measure the response to our marketing. We are able to understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website. This enables us to understand what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. We consider this information at an aggregated level, rather than looking at each individual’s use of our website. Please note that this information is for our use only – we do not disclose or share this information with any third parties, except those who help us make the emails and the website. These companies are limited in number and always bound by strict confidentiality agreements. If you do not wish this to happen, you can change the cookie settings in your browser.

12.6 There will not be any personally identifiable information in the Cookie when an anonymous user browses the website and orders things from the catalogue. Use of the auto login stores your account number and username in the Cookie, and your password will be stored there in an encrypted form.

12.7 Please note that we do not use Cookies to retrieve personal information about you from your computer. The only information we have about you is whatever you have knowingly and willingly provided to us.

12.8 Most browsers allow you to refuse to accept cookies.

12.9 Blocking all cookies will have a negative impact upon the usability of many websites.

12.10 If you block cookies, you will not be able to use our site to place an order.

12.11 You can delete cookies already stored on your computer.

12.12 Deleting cookies will have a negative impact on the usability of many websites.

13.1 We are registered as a data controller with the UK Information Commissioner’s Office.

13.2 Our data protection registration number is [number].

14.1 This website is owned and operated by French Foodies

14.2 We are registered in England under registration number [number], and our registered office is at 2 Hazlewell Court, Bar Road, Lolworth, Cambridge, CB23 8DS, England.

14.3 You can contact us by email at info@mydorable.com.